Terms of service

1. About these terms

FixerDial is provided by FixerAI Technologies Ltd, a company registered in Nigeria with the Corporate Affairs Commission (RC 8830155), whose registered office is at Plot A 50, Dr Ambrose Edeh Street, behind V G C, Aguogboriga, Abakaliki, Ebonyi State, Nigeria ("FixerAI", "we", "us"). These terms are the agreement between FixerAI and the business that uses FixerDial ("you").

You accept these terms when you start a free trial or pay a FixerDial invoice. The person who does so confirms they may act for the business.

If we change these terms in a way that affects what you pay or what FixerDial does for you, we tell you by email at least 14 days before. If you do not agree, you can leave before the change starts (see section 12). This version is dated 7 November 2026.

2. What FixerDial does

FixerDial gives your business an AI assistant that answers your customers on WhatsApp, Instagram and phone calls, using the business facts, prices, listings and rules you give it. It can book appointments in your Google Calendar, send reminders and one polite follow up, and alert you or your team when a person is needed.

You see every conversation in the FixerDial app and can step in at any time. While you are talking to a customer, the assistant waits.

3. The assistant is an AI

The assistant writes its replies with AI. It tells callers at the start of a call that it is an AI assistant.

Before a reply is sent, FixerDial checks it against your real bookings, listings and the customer's stated budget. Even so, an AI can get things wrong. FixerDial does not promise that every reply is correct, and you remain responsible for your business: your prices, your offers, your services and your dealings with your customers.

Do not use the assistant to give medical, legal or financial advice, or to handle emergencies. Tell it in your business facts what it must never say or promise.

4. What you agree to do

• Keep your business facts, prices, hours and listings correct. The assistant answers from what you give it.
• Use FixerDial only for lawful business, and follow Meta's WhatsApp Business and Instagram rules. Do not use it for spam or to message people who have not contacted your business or agreed to hear from you. When a customer replies STOP, FixerDial stops following up.
• Look after your customers' personal data as the law requires, including the Nigeria Data Protection Act 2023. For your customers' data you are the controller and FixerAI processes it for you (see section 14).
• Keep your sign in details safe. You are responsible for what your team members do in FixerDial.
• Pay invoices by their due date.

5. The free trial

New businesses get a free trial of 7 days or 150 replies, whichever comes first. No card is needed.

About a day before the trial ends (or when 30 free replies are left), your first invoice arrives by email and in the app, so you can pay without a break. If it is not paid when the trial ends, the assistant pauses: new messages come to you and calls go to your own phone, until you pay.

FixerAI may end a trial that was given by mistake or is being misused.

6. The setup fee

A one time setup fee is paid with your first payment: ₦10,000 if you set FixerDial up yourself with the setup guide, or ₦25,000 if FixerAI sets it up for you. It covers connecting WhatsApp, your business facts, calendar, assistant and testing.

The setup fee is not refundable once setup has started. A written offer from FixerAI (for example the waiting list launch offer) applies where it says so.

7. Plans and prices

Monthly plans for WhatsApp and Instagram replies:

Calls, added to any plan:

• A reply is one answer the assistant sends on WhatsApp or Instagram, however many photos go with it. Messages you or your team type, reminders and follow ups do not count.
• Call minutes are counted for the whole month and rounded up once, not for each call.
• Voice notes your customers send are turned into text so the assistant can answer them, at ₦20 a minute.
• Prices are in naira and exclude VAT unless an invoice shows it.
• WhatsApp charges its own fee for some messages, paid by your business on its own Meta account, not to FixerAI.

FixerAI may change prices with at least 14 days' notice by email. A new price applies from the next month after the notice ends.

8. How billing works

• Your first payment is the setup fee plus your plan for the days left in the month your trial ends, not a full month.
• After that, an invoice is sent at the start of each month. It has your plan for that month, paid in advance, and any extras from the month before: replies over your plan, extra call minutes and voice notes.
• Each invoice is due 7 days after it is sent. It comes by email and in the app.
• You can pay by card or bank transfer with the Pay button on the invoice (through Paystack), or by bank transfer to the account on the invoice, using the invoice number as the narration.

9. Top ups and your spending limit

When the replies in your plan are used up, the assistant keeps answering and extra replies are added in blocks, at the price in section 7, on your next invoice. You set the most you will pay for extra replies in a month on the Usage page; it starts at ₦24,000. When it is reached, the assistant pauses until the 1st of the next month and new messages come to you. You can raise or lower it at any time, or switch extra replies off so the assistant stops when your plan's replies run out.

You are warned at 70%, 90% and 100% of your plan's replies and call minutes, in the app and by message. For calls, you can choose to stop at your minutes, so calls go straight to your own phone.

10. Paying automatically (only if you choose it)

When you pay an invoice by card, you can tick "Pay automatically each month". If you do:

• Paystack keeps your card. FixerAI keeps only Paystack's reference to it, with the card type, last 4 digits and expiry date.
• Each invoice FixerAI sends you is charged to that card on its due date, for exactly its total. We tell you which card and on what day when the invoice is sent, at least 3 days before.
• If a payment fails, we tell you and try once more 2 days later. After that, you pay with the Pay button as usual.
• You can turn it off on the Billing page at any time. FixerDial then forgets the card and asks Paystack to stop it being used.

Without your choice, FixerAI never charges your card.

11. Late payment and pausing

If an invoice is not paid, we remind you on its due date, 3 days later and the day before the assistant would pause. If it is still unpaid 7 days after its due date (or after more days FixerAI agreed with you), the assistant pauses: new messages come to you and calls go to your own phone. It comes back on as soon as the invoice is paid. Your data is kept while it is paused.

12. Changing plan or leaving

To change your plan or your calls, use Ask FixerAI on the Billing page, or message FixerAI. A person at FixerAI confirms the change.

• Moving up (a bigger plan, or adding calls) starts straight away. The difference in price for the rest of that month is added to your next invoice.
• Moving down (a smaller plan, or removing calls) starts on the 1st of the next month. Until then you keep what you have already paid for.

You can leave at any time by telling FixerAI by email or WhatsApp. There is no notice period. The assistant stops answering, the month already paid is not refunded, and a last invoice covers any extras used. You can ask for a copy of your data before you go.

13. Refunds

Plan payments and the setup fee are not refundable, except where the law requires a refund. If we charge you by mistake, we refund the mistake in full. Tell us within 30 days.

14. Your data and your customers' data

• Your business data and your customers' conversations are yours. FixerAI uses them only to run FixerDial for you, as your processor. We do not sell them, use them for advertising, or use them to train AI models.
• To run FixerDial, data passes through these providers, some outside Nigeria: Meta (WhatsApp and Instagram), Anthropic and OpenAI (writing replies, understanding voice notes and calls), Vapi and phone carriers (calls), Supabase (database), Vercel (hosting), Google (calendar), Paystack (payments), Resend (emails), Telegram and Twilio (alerts). We use them under their business terms and keep the list up to date.
• Calls are not recorded unless you turn recording on.
• You can ask for a copy of your data, or for it to be deleted, by emailing info@fixeraitech.com. We do it within 30 days, except records the law requires us to keep, such as invoices and payments.
• If a public authority asks FixerAI for your customers' data, we check the request is lawful, release only what the law requires, and tell you unless the law forbids it.

The privacy policy at fixerdial.fixeraitech.com/privacy explains this in full.

15. Keeping FixerDial running

We work to keep FixerDial answering at all times, but it depends on others too (Meta, phone carriers, AI and hosting providers), so we cannot promise it will never be interrupted. We tell you about planned work in advance where we can, and about problems that affect you.

FixerAI may pause a business's assistant at once if it is being used unlawfully, for spam, against Meta's rules, or in a way that puts FixerDial or other businesses at risk. We tell you why.

16. Limits of responsibility

As far as the law allows, FixerAI is not responsible for lost profits, lost business or indirect loss, and FixerAI's total responsibility to you in any 12 months is limited to what you paid FixerAI in those 12 months. Nothing in these terms limits responsibility that the law does not allow to be limited.

17. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, tell us first and we will try to put it right. If we cannot agree, the courts of Nigeria decide.

18. Contact

FixerAI Technologies Ltd (RC 8830155), Plot A 50, Dr Ambrose Edeh Street, behind V G C, Aguogboriga, Abakaliki, Ebonyi State, Nigeria. Email info@fixeraitech.com, or message us on WhatsApp at +234 812 713 3097. Website fixeraitech.com.